We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or questions about our great products, please feel free to contact us at [email protected] or call 1-315-651-8821. Hours: Monday – Saturday 7:00am – 6pm EST
If you have any questions concerning the status of your order, please contact us at [email protected] or call us at 1-315-651-8821.
DELIVERY: SHIPPING. (a) Seller will deliver the Products within a reasonable time after receiving Buyer’s payment, subject to their availability. The delivery date provided by Seller for the Products is only an estimate and is based upon prompt receipt of all necessary information from Buyer. If Buyer causes Seller to delay shipment or completion of the Products, Seller will be entitled to any and all extra costs and expenses resulting from the delay. Seller will not be liable for any delays, loss, or damage in transit, and failure to deliver within the time estimated will not be a material breach of contract on Seller’s part.
Seller will not be liable for any non-delivery of the Products to the Delivery Location, unless Buyer gives written notice to Seller of the non-delivery within five (5) days following the date that Buyer would, in the ordinary course of business, have received the Products. Seller’s liability for any non-delivery of the Products will be limited to replacing the Products within a reasonable time or adjusting the invoice for the Products to reflect the actual quantity delivered.
If you are not completely satisfied with your Sun BD Corporation purchase, you have 30-days from your purchase date to return the product and receive a refund of your purchase price, less shipping and processing.
To return merchandise, email us at [email protected] or call 1-315-651-221 and ask for a return merchandise authorization number (RMA #). Once you receive the RMA# place the product in the original box along with the original packing slip. Clearly mark the RMA# on the outside of the box and on the packing slip and send to:
Sun BD Corporation
2028 Leader Rd.
Waterloo, NY 13165
Once we receive and inspect the merchandise for damage and condition we will credit your credit card for a full refund less the original shipping and processing per Terms & Conditions.